Goods supplied through QMM's Shop are purchased on a firm sale basis. Please choose carefully, and check your order details before making payment. Returns will not be accepted for any change of mind purchase.
If you receive an incorrect or faulty product, please immediately contact us and we will arrange, as appropriate, either a goods exchange or a refund. We ask that you contact us before returning the incorrect or faulty product. Goods will not be accepted for return or refund without prior authorisation, and / or that are later than 30 days after you receive the goods. To assist with processing the return, please also return the original packaging.
If your order is lost during delivery, we will send you a replacement (depending on product availability) once the maximum delivery time has expired. We ask that you contact your local mail centre before contacting us in case your order is being held. All replacement items for lost / damaged products will be shipped at our cost.
All exchanges and replacements are subject to the availability of the relevant item(s).
Credit card refunds will be processed within 5 working days of our receipt of the goods, but may take longer than that to appear on your credit card statement.
If you cancel your order after it has been shipped, the above policy will apply.
If you wish to query your final payment, please contact us.